Our Food
We are proud of our world-leading food safety record
Food safety is an every day priority for all of our team, and Domino’s has a strong track record in food safety.
A comprehensive food safety program operates in every market, which is supported by additional, independent audits conducted by Domino’s Pizza Inc.
This ensures full objectivity in identifying issues and opportunities for continuous improvement. We have rigorous processes in place to identify any food quality issues (even where not a food safety issue).
We also have thorough traceability and product recall systems in all the markets in which we operate. In addition, all Domino’s commissaries are third party certified to FSSC22000, have Five-Star certification and certification by Domino’s Pizza International.
We also have a thorough Hazard Analysis and Critical Control Point (HACCP) plan in place to assure product safety for our customers. We also have systems in place to ensure our suppliers’ certification is up to date, and they meet our guidelines on food safety.
We care about the sustainability and quality of our food and strive for the best
Domino’s is on a continuous quest to improve the quality of the food we serve. We believe our products should be true to what our customers expect, using high quality ingredients while delivering excellent taste and value for money.
In recent years we have made significant improvements in the fat and sodium content of our products. We also worked hard to reduce the use of artificial colours, flavours and preservatives. In Australia, 96% of our menu is free of artificial additives, and in the Benelux 75% of our menu is free of these additives.
We are passionate pizza people, and proud of our pizza dough. It is vegan friendly, free of sugar, and MSG free.
Some other food improvements we have delivered include, in Australia:
A 25 per cent decrease in the fat content of our cheese
A 40 per cent decrease in the fat content of our seasoned chicken
A 60 per cent reduction in the fat content of our ham.
We endeavour to avoid the use of palm oil in our food. However, if used, we ensure it is 100% sustainably sourced and meets the standards of the Roundtable on Sustainable Palm Oil (RSPO).
We do not contribute to the depletion of global fishing stocks, instead using farm-grown seafood where possible. Where seafood is wild-caught, for example Tuna, we only buy seafood that does not use ‘fish aggregator devices’ (FAD-free Tuna) that reduces bycatch.
We are proud of the quality of our products and we are always seeking out opportunities for continuous improvement.
Our suppliers are the best in their field
Domino’s is proud of our relationships with our business partners. Our suppliers are chosen not just on quality, price and capability, but also based on their policies and values on a range of moral and ethical issues from human rights and working conditions to animal welfare and the environment.
We enjoy long-term relationships with our suppliers, the majority of whom are appointed on multi-year contracts.
We choose Business Partners who share our commitment
Our Business Partner Code of Conduct outlines Domino’s strong expectations around human rights, diversity, environmental management, workplace health and safety, risk management, business integrity and animal welfare.
These standards are audited and are also applicable to the business partner’s supply chain, including subcontractors or third party labour agencies. Domino’s requires business partners to audit their own supply chains for compliance with Domino’s Business Partner Code of Conduct. Any evidence of non-compliance must be promptly corrected and failure to comply or address non-compliance can result in termination.
Our approach is to invest in long-term partnerships, to share high standards and, where we identify areas of improvement, work with our partners to address them.
A significant program of work focusing on human rights both within Domino’s and in its supply chain is underway to meet the requirements of the Australian Government’s new modern slavery legislation. Domino’s has developed a Modern Slavery Statement, which incorporates our business and of supply chains. As part of this process, Domino’s has undertaken a risk assessment and identified any areas of high risk. This program will ensure that Domino’s is a respected leader in recognising human rights while also ensuring we are in no way complicit with human rights violations.
Through the modern slavery program, Domino’s suppliers will be continually assessed for their risk and compliance against this program.
Domino’s Business Partner Code of Conduct also outlines our environmental management expectations of our suppliers. We require our business partners to have a written environment policy statement and systems in place to measure, monitor and improve environmental performance and we undertake audits to ensure compliance with these requirements. We also expect business partners to be compliant with all relevant national and local laws and regulations relating to environmental performance, management and reporting.
Our policy on animal welfare includes a commitment to the five fundamental freedoms for animals adopted. Domino’s has also adopted the European Chicken Commitment, and has made commitments to move to cage-free eggs where available.
Food safety is critical - all our suppliers are audited to check for compliance
All suppliers complete a supplier approval questionnaire. This is currently in place due to Covid-19 restrictions on site audit visits in lieu of the supplier factory audits carried out prior to the pandemic. Suppliers considered ‘high risk’ are audited every one-to-two years and ‘medium risk’ are audited every two-to-three years. This consists of the supplier questionnaire and a factory walk through (prior to the pandemic). All suppliers are required to have HACCP or equivalent food safety certification, which ensures third party auditing takes place as well. Domino’s does not audit indirect suppliers, however our suppliers require their own suppliers to have HACCP/Food Safety Certifications in place as part of their approved supplier programs which ensures auditing is conducted by a third party.
Domino’s approach to non-compliance, which is also a strong feature of the modern slavery policy in development, is that where problems are detected, automatic termination of contracts is not the best outcome. This is especially true in the detection of any human or labour rights issues detected, as contract termination is known to result in poor outcomes for vulnerable parties in the supply chain. Domino’s response in the first instance is to work with suppliers to rectify any non-compliance issues identified through regular audits.
Reporting on incidents and their follow-up is part of Domino’s recall plans and where non-compliance is identified, all suppliers and distribution centres have recall procedures in place.
Our systems allow us to track our supply chain
Domino’s supply chain systems have the ability to trace every item in every product back to its source in our supply chain. Both Domino’s and its suppliers have strong recall procedures in place.
Together with our suppliers, we have a strong social conscience regarding animal welfare
Domino’s Business Partner Code of Conduct outlines our expectations around labour rights and human rights and this continues to be strengthened through our work on a modern slavery policy, as outlined above. We also have strong expectations of our suppliers when it comes to animal welfare:
DPE expects business partners to ensure that any animals involved in the goods or services provided to DPE are treated humanely.
For example - Europe and Australia/New Zealand have committed to not purchasing caged eggs by 2025.
Our expectations are not limited to avoiding the use of animals in experiments that cause suffering or distress and avoiding cruel or inhumane use of animals in any industrial activity.
This includes requirements that suppliers:
Ensure that any animals involved in the goods/services provided to DPE are treated humanely.
Avoid the use of animals in experiments that cause suffering or distress and are not essential to humans or animals.
Avoid cruel or inhumane use of animals in any industrial activity.
Avoid supporting cruel or inhumane use of animals in any sporting or entertainment event.
We have made additional, concrete steps, to enter partnerships with animal welfare organisations, including Compassion in World Farming, through their Better Chicken Commitment in Europe, Australia and New Zealand.
All markets adhere to local laws regarding animal welfare standards. In some markets, work is advancing to introduce animal welfare measures which are better than industry standard. In Europe, for example, draft measures designed to be in place by 2025 are underway for animal welfare, including chicken. Domino’s is also examining future plans for similar measures for other animal sources.